CUSTOMIZATION (minor changes):
Most of our current designs are ready to ship. If you would like to request minor changes, we will have to create a custom product for you. Making even minimally customized products takes more effort, time and cost compared to our standard ready-to-ship product.
WHY? For efficiency, we typically make our products in large batch sizes. A customized product will always cost a bit more because we are making a non-standard item just for you. Even if the materials are the same cost, our time and effort is increased. You can expect an additional fee of 10% or more, depending on the product and customization.
Making a customized product requires a few days up to 2 weeks, depending on the changes and our current shop capacity. If you require it by a certain date less than 4 weeks away, please let us know. For an additional fee, we can always give your order a higher priority.
To request customization:
- You can purchase the standard product and request changes within the order notes on the shopping cart. We will let you know of the additional costs and time required, and send you an invoice.
- Alternatively, use the form here to tell us about your request. We can send you an invoice of the total cost of the order.
Our current designs may not fit your needs; we would love to create something unique for you.
Please fill out the form to tell us about your request. Tell us as much description as possible in your request, including desired colors, candle sizes, materials, styles and any other useful information. Also include images of items you want to coordinate with and/or images that show styles, materials and colors of interest.
Our initial design is free. So providing us with as much information up front will help us get as close to what you like as possible. After the initial design, we require a 50% downpayment of the estimated product cost. Final cost is determined by the selection of materials and the additional time spent on the design and building of your product. We will communicate with you throughout the design process with photos and emails.
Since we put significant time into creating a design just for you, the downpayment is not refundable. Again, we would like to stress the importance of giving us all the information and details that you are thinking about.
Once we have agreed on a design and final cost is determined, but prior to building your product, final payment is due.
If you prefer, you may call us or email us.
Looking forward to creating a design just for you!